Our Store Policies
All the Information You Need to Know
As a leading bookseller, we do our best to openly share our policies with you, so every purchase is transparent and fair. We aim to make your experience easy and enjoyable, so if there is anything you’re not sure about, please reach out to us.
Shipping & Delivery
Shipping Policy
Thank you for visiting and shopping at Ballycumber Books. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time:
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Ballycumber Books currently ships to addresses within Canada
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Ballycumber Books is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns
At Ballycumber Books we want you to be pleased with your literary purchase.
Items can be sent back to Ballycumber Books for in-store credit.
Returns must be sent back within 14 days of receiving your purchase.
The customer is responsible for shipping payment for returns.
Warranty
If your product arrives damaged, please place a claim by contacting Ballycumber Books via email.
Customer will be contacted about their claim within 1-2 business days.
Disclaimer
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue a product without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a product.